Privacy & Data Protection Policy

Sep, 4 2023

Introduction to Our Data Protection Policy

At, we recognize the importance of privacy and are fully committed to being transparent about how we handle your personal data. We believe in upholding the highest standards of privacy and confidentiality and ensure that all data processing is conducted in accordance with the General Data Protection Regulation (GDPR) and other relevant privacy laws. This extensive policy outlines our practices regarding data collection, processing, and storage to ensure that your rights are protected. We collect personal information to provide and enhance our services, to communicate with you effectively, and to comply with legal obligations. We are determined to safeguard your data and employ stringent security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.

Collection of Personal Data

We collect personal information that you willingly provide when you use our website, such as when you sign up for newsletters, inquire about our products or services or participate in our online forums. This data may include your name, email address, contact details, and transaction history. Our website also collects certain types of non-personal data such as your IP address, browser type, and access times through the use of cookies and analytics tools. This helps us to improve user experience and tailor our offerings to your preferences. Our collection methods ensure that your personal data is processed fairly and lawfully, and we do not gather more information than is necessary for the purposes for which it is processed.

Use and Processing of Personal Data

The personal data we collect is used for various purposes including, but not limited to, processing transactions, maintaining your account, providing customer support, and sending you information about products, services, and promotions that may interest you. We treat your data with the utmost care and take all necessary steps to protect it throughout the processing stage. Data processing activities are carried out only with your consent, or when necessary for the performance of a contract, compliance with a legal obligation, protection of your vital interests, or when it serves a legitimate interest of our pharmacy or a third party.

Data Storage and Security

We store your personal data on secure servers and employ advanced security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We retain your data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The security of your data is paramount and we regularly review and update our data protection measures to ensure the continued safety of your information.

Your Rights Regarding Personal Data

Under the GDPR, you have several rights in relation to your personal data, including the right to access, correct, delete, restrict processing, object to processing, and the right to data portability. You are entitled to exercise these rights at any time by contacting us. Transparency is key, and we will provide the requested information or perform the required action without undue delay. We are dedicated to respecting your choices and providing means for you to manage and control the personal data that we hold about you.

Contact Information and Enquiries

For any questions or concerns regarding your personal data or this privacy policy, please feel free to reach out to our data protection officer, Amelia Stratton, at [email protected]. Your privacy is of the highest importance to us, and we are always available to address any issues or inquiries related to your personal data. You may also write to our postal address: 109/580 Hay Street, Perth WA 6000, Australia. We assure you of our prompt and careful attention to your privacy-related concerns.